Shipping & Returns
Woof Woof we offer FREE shipping for purchases over $70
When you order online at Sandys Grooming Tails & K9 Cafe, we get your shopping delivered to your home as fast as humanly possible!
Most of our orders are shipped the same day or the next business day
We offer flat rate shipping to anywhere in Australia
$10 standard shipping or $15 Express shipping
These rates are not applicable to the Eucalyptus or Orange oils - The shipping Rate for Oils is $15 per bottle.
Instore pick up is also available at
Sandys Grooming Tails & K9 Cafe 167 Sharp St Cooma NSW 2630
RETURNS & EXCHANGE
If you’re looking to return or exchange your order for whatever reason please call or email us, we are more than happy to help!
Don't worry we won't bite were very friendly.
We offer free returns or exchanges within 30 days of receiving your order.
You can return your product for store credit, a different product, or a refund to the original payment method.
If returning a product buyer pays postage.
For exchanges, we will cover the cost of return shipping once the original product for exchange has been received.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
Eucalyptus & Orange Oils may not be returned or exchanged
Homemade treats or treats in unsealed open packaging may not be returned or exchanged
Although we package the treats to the best of our ability we can't control extreme hot temperatures in transit, some treats may distort in this scenario. No refund or exchange will be awarded in this case
If your order arrives and is damaged, or is not what you expected, please email us immediately with a photo of the damaged or incorrect product. Provided we are notified of a problem within 1 day (24hours) of you receiving your order, we will accept the return, and replace the product where possible or refund your money if desired.
When returning a product please keep your Australia Post tracking number for reference.
Please include your name and invoice number with returned goods to
Sandys Grooming Tails & K9 Cafe
167 Sharp St Cooma NSW 2630
Ph 02 64522847 Email: email@example.com