SHIPPING

When you order online at Sandys Grooming Tails, we get your shopping delivered to your home as fast as humanly possible.
Most of our orders are shipped the same day or the next business day!
We offer flat rate shipping to anywhere in Australia

$10 standard shipping or $15 Express shipping
These rates are not applicable to the Eucalyptus or Orange oils - The shipping Rate for Oils is $15 per bottle.

 

Instore pick up is also available at
Sandys Grooming Tails & K9 Cafe 167 Sharp St Cooma NSW 2630

RETURNS & EXCHANGE


If you’re looking to return or exchange your order for whatever reason please call or email us, we are more than happy to help! Don't worry we won't bite were friendly. 
We offer free returns or exchanges within 30 days of receiving your order.
You can return your product for store credit, a different product, or a refund to the original payment method.
If returning a product buyer pays postage. 
For exchanges, we will cover the cost of return shipping once the original product for exchange has been received.


Please note the following exceptions to our return and exchange policy:
 

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must have tags still on and be returned in original packaging

  • Returned items must have no visible signs of wear or use

  • Eucalyptus & Orange Oils may not be returned or exchanged

  • Homemade treats or treats in unsealed open packaging may not be returned or exchanged

  • Although we package the treats to the best of our ability we can't control extreme hot temperatures in transit, some treats may distort in this scenario. No refund or exchange will be awarded in this case

  •  If your order arrives and is damaged, or is not what you expected, please email us immediately with a photo of the damaged or incorrect product. Provided we are notified of a problem within 1 day (24hours) of you receiving your order, we will accept the return, and replace the product where possible or refund your money if desired.
     

When returning a product please keep your Australia Post tracking number for reference.
Please include your name and invoice number with returned goods to

Sandys Grooming Tails & K9 Cafe 
167 Sharp St Cooma NSW 2630
Ph 02 64522847  Email: sgroomingtails@gmail.com

167 Sharp St Cooma NSW 2630

OPEN Mon to Friday 9am-5pm, Sat 9am - 1pm, 
Closed Sundays & Public Holidays
Phone 02 645 22847

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